Refund&Return Policy

Want to return the product？No problem! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please kindly read following information before your make return decision.

Requirements

We will refund the purchase price or exchange the product under the following conditions:

• The item must be unworn, unwashed, unused, or in its original condition.
• It must be returned in the original packaging.
• A receipt or proof of purchase is required for processing your return.

Return Process:

To initiate a return, please contact us at theflexproservice@gmail.com within 30 days of receiving your order. If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted. 

Return Shipping Cost:

If the return is due to the consumer's decision, the consumer is responsible for the shipping cost. The specific cost will depend on the courier service you choose. If the return is due to our error, such as damaged or incorrect items, we will cover the shipping fee.

Damages and Issues:

Please inspect your order upon receipt and contact us immediately if any items are defective, damaged, or incorrect. We will evaluate the issue and rectify it as needed.

Exchanges:

The quickest way to get the item you want is to return the original item and, once the return is accepted, place a new order for the replacement item.

Refunds:

We will notify you once we have received and inspected your return and inform you if the refund has been approved. If approved, the refund will be processed to your original payment method within 7 days. Please note that it may take some time for your bank or credit card company to process and post the refund.

For any return-related questions, feel free to contact us through email theflexproservice@gmail.com