Knee Brace, Open-Type Knee Brace, Adjustable Knee Support with Patella Gel Pad & Side Spring Stabilizers

How is the shipping fee charged?

We are glad to bring our customers great value and service. That’s why we provide free shipping. And we will send the product to your address within 7 days ~14 days.

What countries are you delivering to?

We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

How can I track my parcel?

Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.

What happens to my parcel if it is delivered while I’m not there?

Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch

Can I cancel my order?

We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.

Can I get a refund if something is wrong with my order?

Within 30 days of receiving the purchase, you can ask us for:

• A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
• A full or partial refund if the item is not as described.
  

How can I return products for a refund or replacement?

If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:

• The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
• The product arrived as described but was broken due to your fault (during improper installation or use);
• The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).

Please check here for more details